Frequently asked questions from Waiheke Marina visitors

From public access to parking queries - your queries are answered

Waiheke’s Kennedy Point is the perfect jumping off point for visiting boaties. Here we answer questions about the unique marine recreation facilities that are available at Waiheke Marina.

How can I book a berth at Waiheke Marina?

To book a berth at Waiheke Marina, you can use our online booking system, Harbour Assist. Once your account is set up, you can easily rent either a serviced or un-serviced berth in just a few minutes.

What's the best way to reach Waiheke Marina by water?

If you’re arriving by water, head for Putiki Bay on the south side of Waiheke Island. The marina is situated just past the entrance to the bay on the left and is well marked with port and starboard navigation markers.

For visitors already on Waiheke Island, what are the parking and transportation options?

If you’re already on the island, you can find us at the end of Donald Bruce Road at Kennedy Point, right next to the Ferry Terminal. We offer parking for marina users’ cars on-site and have a bus stop and taxi drop-off area near the marina entrance wharf.

What facilities does Waiheke Marina offer for berth holders and visitors?

In addition to pier-side water and power for all serviced berths, the Marina offers car parking, 5-star toilets and showers, a laundry and rubbish disposal for visiting boaties. There is also a public toilet and shower for marina visitors, a holding tank pump out facility, and pick-up and drop-off berth, both available for public use.

In time, other services and facilities will be offered (eg rental cars, valet pick-up and drop-off) to ensure your visit to Waiheke Island is fantastic. Watch this space!

If you’re interested in partnering with Waiheke Marina, please get in touch with our team.

Do you offer a wastewater disposal service?

For a modest charge, our team will assist you to empty your tanks at our pump out facility. From there our state-of-the-art on-site treatment system will treat the waste before it is safely disposed to land at an authorised local facility. Do the right thing – dispose of your waste responsibly and protect the waters of the Hauraki Gulf from pollution.

What options do I have for booking a berth?
I'd like to sell my berth. Where should I start?

Berths at Waiheke Marina are sought after. Send us an enquiry or get in touch with our Marina Director, Mark Schmack by emailing and he will be able to help you to understand the process, list it for sale on our website and access the necessary paperwork.

What hours is the Waiheke Marina Carpark open for Public Parking?

The Waiheke Marina Carpark is open for Public Parking from 7am in the morning. The carpark closes at 5pm in the winter and 8pm in the summer. Access to the carpark will cease 30 minutes prior to closing time.

How do I use the carpark if I am not a berth holder?

You can enter the carpark as a casual user by driving up to the gate. The license plate camera will read your plate and open the gate. You can then enter. Only proceed down the gangway if the green (OK to enter) light is activated. When returning to your car you need to scan a QR code at one of the signage points around the facility and visit the website where you can enter your licence plate details and pay online using your credit card.

When you get to the exit, the camera will read your plate and the gate at the top of the gangway will open for you to exit. Only proceed if the green (OK to exit) light is activated.

Do I need to park in a special area?

You are only allowed to park in the Public parking spaces at Waiheke Marina Carpark. These are located along the left-hand side of the facility, closest to the rock breakwater.

What do I do if the barrier gate does not open when I arrive at the car park?

If the gate does not open, then the carpark may be closed, full for casual parkers or your licence plate may not be registered with the system. You can contact the Marina site office for assistance.

What do I do if the gate does not open when I exit the car park?

If the gate does not open, visit our team at the Marina office to confirm that you have paid for casual parking or that you are a registered berth holder.

Where can I send my feedback?

Your feedback is appreciated. We strive to provide great service and your feedback helps us ensure that service is a good as possible. Please get in touch below or email feedback to

What do I need to bring with me to the car park?

To use the carpark, you just need your vehicle that is registered (via its licence plate) with Waiheke Marina. If you are not a berth holder you will be requested to pay the casual parking rates. You will need to have a suitable payment method with you to do that.

What carpark options are available if I am not a berth holder?

Parking options are limited to parking in the Public spaces during the Marina’s public opening hours and for a single use (i.e., multiple entry and exit is not provided).

What do I do if I return to my vehicle after the Waiheke Marina carpark is closed?

If you return to your vehicle after using the Marina and it is outside opening hours for the carpark, you should exit in the normal manner. If you return to the Marina and access to the carpark from the wharf is not open, you will need to contact Waiheke Marina staff to obtain access.

An after hours exit fee may be charged if your vehicle has not been removed from the carpark during opening hours.

How can I obtain a copy of my receipt?

You can request a receipt be emailed to you after you pay.

What if the car park is full when I arrive?

If the Waiheke Marina entry sign displays “Carpark full” then you should not drive onto the entry wharf as there will be no car parking spaces available. If you are on the wharf and the gate does not open because the car park is full, you will need to turn around using the marked loading bay and exit the wharf.

How do I know my details are secure?

We only hold basic information that we need to operate the system efficiently, no credit card data is stored by us at all. Our site is SSL certified and for more information, please refer to our privacy policy.

Do I get a designated Parking bay?

No. If you are a casual user you can park in any of the designated Public spaces. If you are a berth holder you can park in any of the Parking spaces available.

What payment methods can I use to pay online?

You can pay using any major credit card via our Windcave hosted payment page. Other payment methods are currently not available.